FAQ

How long do orders take to ship?

As of June 2020, orders are estimated to ship within 3 weeks. Most orders ship before then.

How long do orders take to arrive after shipment?

According to USPS, it takes on average 3-5 business days (1 week) within the US.

International orders take an estimated 10-14 business days (2-3 weeks.)

Orders are sometimes delayed during COVID by a week. If you don't receive your order, please email me for a replacement or refund.

How are orders shipped?

All US orders are tracked with USPS.

All international print orders are shipped without tracking with USPS, and then handed off to your country's local mailing system. The only international orders that are shipped with a tracking number are those that include tote bags/apparel.

What's your refund policy?

Lost or excessively damaged items can be replaced or refunded. Please send me an email if this happens.

How many people are on your team?

I'm an artist on my own except for when my partner has the ability to help me with orders. Emails, my instagram page, art updates, etc, are all managed and maintained by me, Gabriella Grimes.

How long does it take to get an email response?

It takes at least three business days to get an email response.

Where are you located?
I'm based in Philadelphia, PA.

Can I print your work for myself?

No. If you'd like a copy of my artwork, please purchase it from my store.

Are your commissions open? When will they open and how can I know?

My personal commissions are closed. If you're a business/platform, please email me or fill out the contact form on my website for a commission.

 

For personal commissions, you can watch my instagram feed to see if and when I open slots to the public.

Can I display your work in an exhibit?

Please email me directly to discuss any exhibits, including my fees for usage.

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